traveling from Miami to Lima on Saturday March 21 even when I reserve the seats ahead of time I got the last row on the correct facet because of the window plus the seat did not shift earning my flight challenging ., on how back again on flight # 918 the service was worst. in the sign in I had to open up my accommodate circumstances to even up the weigth . Once i provide to purchase The three added lbs they make an effort to charge me $ 180.00per go well with situation. averting to pay for $ 480.00 I had to go on he ground to maneuver all around my belongins ,I had to return to the counter due to the fact out seats ( we ended up # ten on line at check in ) had been separates, after that we experienced to keep strolling on the gates since the counter staff in no way gave us the gate quantity, ( when i talk to with regard to the gate facts to a different amercian ailines employee in gate 26 he pointed for the gate screan ) this time the seats felt scaled-down that common , the food stuff was awful, the bread was so tough , the lettuce about the salad appear previous , I returned the food items precisely the same way that I acquired it, The sunshine turns off while im looking at severeal instances that I had to help keep my finger about the swap to continue examining right after 5 horrible several hours I acquired towards the summary that I wont journey on American Airlines all over again
we constantly fly united. generally. just lately, nevertheless, we had the opportunity to purchase a Substantially lessen fare online as a result of american airlines. now i see why it was decreased — customer service was atrocious, the website didn’t do the job thoroughly, And that i dropped out on a superb deal.
So about 12 midday on June twenty five, 2016, I tried to examine in for flight #3325 with American Airways Boarding from VA at two:33pm. After i first approached the counter the Supervisor ( shown on his tag) D. Halem (SP) mentioned that I'd initial have to check in on the pc. I described that I was military. Then he stated which i would have to spot my on bags around the rollers (behind the counter). He continued to check me in, nonetheless, later following issuing me a ticket he mentioned all over again that I must come powering the counter and place my luggage about the roller, because his back again was bad.
Our Mate had now missed her complete shift at get the job done and we were being extremely upset. Her cellular telephone was jogging reduced as we had invested the whole afternoon within the cellular phone with her plus the Airways checking in on our son. She was told to attend, so she did.
Not sure if this will likely do the job …. I tried to talk to somebody about some complaints and obtaining reimbursed for Hotels stay in Dallas thanks to missed flight into Cell Alabama. Also the gate agents in Dallas were being no help at all with endeavoring to get resort space or anything. This may not be a huge offer if was for myself a developed male in my late 50’s . But this was my 24 calendar year previous daughter touring with 2 younger little ones ( 2 one/2 yr and 3month previous ) touring back again to find out her household mainly because her Husband is within the Air Force stationed overseas.
The baggage service (which wasn't American airlines) referred to as me at 2am to allow me to know they'd be bringing my bag out to my dwelling!!!
Whenever we completed experiencing Immigration and Customs and baggage and we had Terrific problems obtaining the A single AA Client Service individual who was very tough to manage regarding the preparations with the evening and future early morning. We uncovered that there were no resort rooms out there. At eleven.forty five pm browse this site he lastly gave us a voucher for that 9AM flight the next morning plus a $twelve voucher for food items.
I’m no sure who to deliver this concept to…this is the only e mail I could uncover. I felt that eighty five% in the brokers Functioning concerning LGA and JFK among eight/nine and eight/10 ended up very unfriendly. My partner and I had been scheduled to fly from LGA to CMH eight/9 to the 6pm flight. Resulting from climate it had been delayed and following sitting to the Tarmac for more than 2 hrs was in the long run xld. Understandable. I'll say the flt employees was particularly accommodating, welcoming and fun. Nonetheless after we waited in line we were eventually handed new boarding passes with practically nothing mentioned by The person wearing a vest that said “managerâ€â€¦he did say Here is the 1st and only selection (8/10 at 815pm). We took it and stayed on the airport to view about standby solutions the following morning when gate brokers returned. Once the agents returned (we if training course have been awake 24 hrs at this point) they amazed us by saying that our alternate return was booked outside of JFK not LGA…pleasant of somebody to tell us this vital detail!
just after arrival at airport I used to be knowledgeable the flights had been overbooked And that i could get to Dallas the subsequent morning but not to Las Vegas.
When we boarded flight 556 in monte go bay currently we have been the primary people today within our portion in the cabin and we found a backpack tucked guiding row 8 without any human being any where that it belonged to . We pointed it out to a person having an AA uniform who appeared to be a passenger and he was really impolite saying it belongs to an AA personnel and obviously I have to have not been on such a airplane right before. My husband and I truly feel pretty uncomfortable with this kind of reaction from one within your workforce!!
I not too long ago experienced a flight cancelled by American Airways and stood inside of a line for forty five minutes to receive rebooked on another flight. I had been stunned to understand the gate brokers did not Have a very see in to the available USAIR flights.
I understand how tough airline personnel function. I have already been a Regular flyer For the reason that The us West times. I am the main to offer the “task very well accomplished†coupons to attendants on flights, and, I deal with Every person with utmost respect.
The flight crew automatixallu created me Examine my bag Although thier were numerous open overhead bins. See attached flight information. It will be good when they crew did bot observed it wasnt thier fault and dont blame them.
I understand that it could be some time before USAIR and American computer software are going to be synched. But, there is absolutely no cause of your agents to get so disconnected.